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Online Member Account FAQs


Please refer to these instructions to guide you how to use your online member account.

Wine Club Purchases

As a Wine Club Member you have an online account which enables you access to our entire portfolio of wines. 

 

  1. Select login at the top right corner or directly to the login page.
  2. Once logged in, you will see your name appear in the top right corner. You can now access all wines available for purchase.
  3. Simply select the Wines section to start shopping online and add wines to your cart as you wish.
  4. If you want your order shipped right away just select your preferred shipping address and we ship within three business days.

If you want us to hold your order and add it to your quarterly Wine Club shipment (shipped together), please select “ Bundle, hold and Ship with next package” in the Checkout screen. When you enter your shipping details at Checkout, this will appear as an option in the drop down box under Shipping Information.

We offer this option to avoid charging shipping on both your subscription Club package, and your online order within the same month. We will bundle and ship them together. I am also happy to place an order on your behalf, if ordering online is not convenient for you, as long as the credit card info on file is up to date.


Making Account Changes

  1. Select login at the top right corner or directly to the login page.
  2. Once logged in you will either be directed to the member dashboard or your name will appear in the top right corner again. Click on your name in the top right corner to access your account profile and preferences (credit card, addresses).
  3. Update your existing details.
  4. Manage Wine Club - to see what package you are subscribed to.
  5. Edit Club - to specify if you want your order shipped or to pick up at winery.
  6. Saved Credit Cards -  to update your credit card info.
  7. Addresses - to save preferred addresses on file. Please follow instructions carefully to ensure your wine is shipped correctly.
  8. Order History - to view current and past invoices and history of purchases.
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