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Wine Club / Office Assistant

Part Time – weekdays, weekends, and evenings

Key Tasks: Work alongside the Wine Club Manager to provide super value-added customer service to Poplar Grove’s Wine Club members. Assist in meeting Wine Club objectives and act as a fill in representative for weekend and vacation coverage.

 

Responsibilities include assisting with:

  • Daily maintenance of Wine Club members, including but not exclusive to:
    • Email correspondence

    • Database management

    • Club sign-ups

    • Phone calls

  • Assisting with the prep and shipment of Direct to Consumer order and subscription shipments
  • Educating and selling our award-winning portfolio of wines to consumers
  • Promoting and selling Wine Club memberships
  • Providing each visit with personal contact congruent with services offered to members
  • Handling transactions as set by procedures
  • Organizing, scheduling, and conducting select tastings
  • Tasting room coverage and assistance for Club Member pickups and sales
  • Assisting with Customer service for our sister winery, Monster Vineyards
  • Monthly sales reporting 

 

Qualifications:

  • Excellent written and verbal communication skills
  • Very organized with excellent time management skills and able to focus on details
  • Strong computer skills – good working knowledge of Microsoft Office and proficient in excel
  • Have excellent interpersonal skills and function well in a team-oriented environment
  • Prior experience in hospitality and/or sales
  • Excellent multi-tasking skills
  • WSET experience is an asset

 

Requirements:

  • Must be able to meet physical needs of the position; able to lift 40 lbs. and stand for extended periods of time
  • Comfortable working with Point-of-Sale systems and computers
  • Must be 19 years of age or older and have a Serving It Right certificate
  • Reliable transportation to and from work
  • Must be able to work weekends and evenings

 

Applications will be accepted only by email with cover letter and resume attached. Please send your resume to kelsey@poplargrove.ca and do not paste your cover letter and resume into the body of your email.

Thank you for your interest in this position, however only eligible candidates will be contacted.

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