Wine Club / Office Assistant
Part Time – weekdays, weekends, and evenings
Key Tasks: Work alongside our Wine Club Manager, Kelsey Sheppard to provide super value-added customer service to Poplar Grove’s Wine Club members. Assist in meeting Wine Club objectives and act as a fill in representative for weekend and vacation coverage.
Responsibilities include assisting with:
- Daily maintenance of Wine Club members, including but not exclusive to:
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Email correspondence
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Database management
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Club sign-ups
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Phone calls
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- Assisting with the prep and shipment of Direct to Consumer order and subscription shipments
- Educating and selling our award-winning portfolio of wines to consumers
- Promoting and selling Wine Club memberships
- Providing each visit with personal contact congruent with services offered to members
- Handling transactions as set by procedures
- Organizing, scheduling, and conducting select tastings
- Tasting room coverage and assistance for Club Member pickups and sales
Qualifications:
- Excellent written and verbal communication skills
- Very organized with excellent time management skills and able to focus on details
- Strong computer skills – good working knowledge of Microsoft Office and proficient in excel
- Have excellent interpersonal skills and function well in a team-oriented environment
- Prior experience in hospitality and/or sales
- Excellent multi-tasking skills
- WSET experience is an asset
Requirements:
- Must be able to meet physical needs of the position; able to lift 40 lbs. and stand for extended periods of time
- Comfortable working with Point-of-Sale systems and computers
- Must be 19 years of age or older and have a Serving It Right certificate
- Reliable transportation to and from work
- Must be able to work weekends and evenings
Applications will be accepted only by email with cover letter and resume attached. Please send your resume to kelsey@poplargrove.ca and do not paste your cover letter and resume into the body of your email.
Thank you for your interest in this position, however only eligible candidates will be contacted.